Information for guests


General
Restaurant, Bar, Newspapers, Terrace, Non-Smoking Rooms, Elevator, Express Check-In/Check-Out, Soundproofed Rooms, Heating, Design Hotel, Luggage Storage, Restaurant (à la carte).

Activities
Golf Course (within 3 km), Fishing, Skiing, Casino, Massage, Billiards, Karaoke, Library, Hiking, Cycling, Diving.

Services
Meeting/Banquet Facilities, Laundry, Shoe Shine, Tour Desk, Special Diet Menus (on request).

Internet
Free! Wireless Internet Hotspot is available in public areas and is free of charge.

Parking
Our house is situated directly on Piazza Grande in the centre of Locarno. Therefore we unfortunately cannot offer you own hotel parking spaces. However there are a lot of parking facilities nearby at your disposal. More information…

Check-in
13:00 – 00:00 hours

Check-out
07:00 – 10:30 hours

Cancellation / Prepayment
Changes/Cancellation more than 14 days prior to the arrival: free of charge
Changes/Cancellation 14 – 7 days prior to the arrival: 50% of the booked package
Changes/Cancellation 6 – 0 days prior to the arrival: 100% of the booked package

Shortened stay: in case of the stay shortening, the payment for booked nights is nonetheless due.
We advise you to underwrite a travel / cancellation insurance policy.

Children and extra beds
Free! All children under 2 years stay free of charge when using existing beds.
All older children or adults are charged CHF 50 per night per person for extra beds.
Maximum capacity of extra beds in a room is 1.
Maximum capacity of babycots in a room is 2.

Pets
Good behaved little pets are allowed. Please let us know in advance (by the reservation) if you wish to take your dog or your cat with you. Because of the additional cleaning efforts, we charge one-off cleaning fee in amount of CHF 30.00 for the whole stay.

Accepted credit cards
Visa, Euro/Mastercard, Maestro
The hotel reserves the right to pre-authorise credit cards prior to arrival.